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Identify main challenges in performance measurement;
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Understand the role of business performance measurement systems;
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Acknowledge 6 arguments to get buy-in for a KPI implementation project.
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The World of KPIs
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Challenges in performance measurement
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The value added by KPIs
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Organizational levels
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KPI concept map
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Governance
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Define objectives, KPIs and initiatives according to terminology standards;
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Develop SMART objectives;
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Identify the stage of KPI lifecycle.
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Understanding KPIs
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KPI related terminology
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SMART objectives decomposed
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KPI lifecycle
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Differentiate leading and lagging KPIs in different contexts;
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Define efficiency and effectiveness;
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Use the variety of KPI typologies to enhance the KPI selection process.
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KPI Typology
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Leading vs lagging KPIs
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Qualitative vs quantitative KPIs
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Efficiency vs effectiveness KPIs
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Integrate KPIs into the bigger picture;
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Identify at least 5 different contexts in which KPIs can be used;
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Understand the multiple facets of measuring objectives.
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KPI Taxonomy
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Interdisciplinary systemic worldview
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KPI use case scenarios
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KPI DNA Map
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Design a well structured KPI selection process;
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Recognize useful KPI selection sources;
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Deploy KPI selection techniques.
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KPI Selection
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KPI selection for organizational scorecard
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KPI selection sources
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KPI selection techniques
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Identify different approaches to align KPI within the organization;
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Select KPIs for corporate scorecard;
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Cascade KPIs from organizational level to departmental level.
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KPIs Alignment
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KPI alignment approaches
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Select KPIs for corporate scorecard
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Cascaded KPIs to functional area
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Design a KPI documentation form;
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Identify sources of information to document a KPI;
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Create and maintain an organizational KPI library.
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KPI Documentation
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KPI documentation form functions
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KPI documentation form design
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KPI documentation process
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Organizational KPI library development
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Locate KPI target sources;
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Experiment target setting for a KPI;
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Address negative behaviors caused by target setting.
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Working with targets
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Target setting process
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Challenges in working with targets
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Weights and Indexes
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Negative behaviors cause by target setting
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Identify data quality dimensions;
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Use KPI activation techniques and tools;
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Address challenges in data gathering.
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Data Gathering
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Data quality dimensions
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KPI reporting data sources
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KPI activation tools
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KPI activation techniques
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Working with data custodians
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Data collection methods
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Identify good practices in data visualization;
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Design appealing and efficient data visualization elements;
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Choose the right visual representations for the performance scorecard and dashboard.
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Data Visualization
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Guidelines to design efficient templates
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Usability in terms of visual design
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Scorecard and dashboard design
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