Sustainable Development in Communities has evolved beyond mere “Corporate Philanthropy” as it was understood in the past. In today's economic and social environment, issues related to social responsibility and sustainability are gaining more and more importance, both in the public and private sectors. Business goals are inseparable from the societies and environments within which they operate. While short- term economic gain can be pursued, the failure to take pro-active measures to access longer-term social and environmental impacts makes those business practices vulnerable to a wide range of risks, and therefore unsustainable. CSR can be understood as a management concept and a process that integrates social and environmental concerns in business operations and an organization’s interactions with the full range of its stakeholders.

The Master Class explains the Kaplan- Norton framework from theory, to practice, to advanced application. Throughout, you will learn not just how to build a Balanced Scorecard—by itself, a static tool—but rather how to integrate it into a complete, closed-loop process that drives strategy execution.

Coaching and Mentoring is designed to meet the needs of learners who are involved and interested in leadership at any level in any sector. It reflects the needs of leadership within the sector. It provides the learner with accessability to be facilitator of structured leadership through Coaching and Mentoring, and provides the flexibility in getting professional certification in the spheres of Coaching & Mentoring, even personal development.

Monitoring and Evaluation is designed to meet the needs of learners who are involved in all organisations that seek to manage and monitor performance and its impact of their mandate. Monitoring and Evaluation is structured in such a way that it gives learners exposure to a broad set of core competencies. This qualification will allow for competence in the learners' current work environment or chosen future work environment. It will help prepare learners for employment and further education or training. The qualification will introduce the skills, knowledge and understanding needed by those considering a career in performance management.

Design cascading of the performance agenda. Balanced Score card is a very important part of organization success. The performance scorecard must affect everyone if the organizational culture is to change. Cascading gives the staff a compelling sense of the purpose and empowers them to improve and align their performance.

Performance management as a system consisting of interlocking elements deliberately designed to achieve a purpose, that of achieving high performance. Within that system performance management is carried out through the processes of planning goal setting, monitoring, providing feedback, analysing and assessing performance, reviewing, dealing with under-performers and coaching.

KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports. This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.